WAVEFAFBLE Limited Product Warranty

WAVEFAFBLE aims to ensure that our jewelry arrives in suitable condition and meets reasonable expectations for materials, finish, construction, and workmanship.

Our collection focuses on gold- and silver-toned rings, alongside earrings and other selected jewelry pieces. Products may be checked before dispatch to help confirm that they are ready for delivery.

Ring bands, decorative settings, earring posts, backs, closures, surface finishes, and other jewelry details require careful handling. We take reasonable steps when preparing each order for shipment.

If an eligible WAVEFAFBLE product arrives damaged, defective, incomplete, or affected by another covered issue, our customer support team will review the circumstances and determine an appropriate resolution under this warranty.

01 — Coverage Period & Available Remedies

Most eligible WAVEFAFBLE products carry a 30-day limited warranty, beginning on the date the order is confirmed as delivered.

Qualifying issues may include:

• Manufacturing defects

• Defects in materials

• Construction problems

• Assembly faults

• Workmanship-related defects

• Certain eligible failures arising during reasonable use

Depending on the circumstances of an approved claim, a resolution may involve:

• Replacement of the affected product

• A similar replacement of comparable type and value

• Store credit, where appropriate

• Repair-related assistance, where reasonably available

• A refund, where applicable and permitted

Normal wear, accidental damage, natural aging, misuse, and deterioration associated with ordinary use are generally outside the scope of this warranty.

02 — Defects That May Qualify

Materials & Manufacturing

Coverage may apply to defects in a product’s materials, construction, assembly, settings, or workmanship that become apparent within the applicable warranty period.

The issue must not have been caused by misuse, unsuitable care, accidental damage, or unreasonable handling.

Settings, Closures & Decorative Components

Manufacturing-related problems eligible for review may include:

• Loose or improperly secured settings

• Defective joints or attachment points

• Faulty earring closures or backs

• Loose decorative elements

• Incorrectly attached jewelry details

• Stones or decorative components detaching because of defective construction, where included

• Similar faults affecting other product components

Such issues may qualify when they are present upon delivery or develop during reasonable normal use because of a manufacturing defect.

Structural & Assembly Problems

Certain construction-related defects may also be reviewed, including:

• Abnormal separation at joints

• Faulty attachment points

• Improperly secured components

• Defective ring-band or earring construction

• Unusual separation of settings or decorative elements

• Other structural weaknesses unrelated to customer handling or ordinary wear

Damage Present Upon Arrival

A WAVEFAFBLE ring, pair of earrings, or another jewelry item that arrives broken, visibly damaged, incomplete, defective, or otherwise unusable may qualify for assessment.

03 — Conditions Generally Excluded

This limited warranty does not normally cover damage or deterioration caused by:

• Ordinary wear and tear

• Gradual surface or finish wear from regular use

• Scratches or surface abrasion

• Natural aging, oxidation, or tarnishing associated with the material and ordinary use

• Improper storage

• Unsuitable washing or cleaning

• Misuse or abuse

• Accidents

• Unauthorized repairs

• Unauthorized alterations

• Modifications after delivery

• Excessive stretching, bending, or force

• Contact with harsh chemicals

• Excessive moisture

• Abrasive cleaning products

• Improper maintenance

• Customer-caused breakage or deformation

• Snagging or pulling

• Crushing or excessive pressure

• Burns or heat damage

• Loss or theft

• Other circumstances unrelated to a manufacturing, material, or workmanship defect

Coverage may also be declined where reasonable evidence indicates that misuse, alteration, unauthorized repair, improper treatment, or another excluded event materially affected the product’s condition or usable life.

04 — Reporting an Arrival Issue

If your WAVEFAFBLE jewelry arrives damaged, defective, incomplete, or missing an included component, please contact customer support as soon as reasonably possible.

To help us assess the situation, provide:

• Your order information

• Your full name and contact details

• A clear explanation of the problem

• Clear photographs of the affected area

• A short video where it better demonstrates the issue

• Photographs of the parcel or packaging if transit damage is involved

Useful supporting photographs or video may show:

• A broken or cracked ring band

• Loose settings or attachment points

• Separated joints

• Detached decorative elements

• Damaged earring closures or backs

• Missing stones or decorative details, where included

• Incorrectly attached components

• Product deformation

• Missing items or included parts

• Visible manufacturing defects

Please retain the affected jewelry, packaging, labels, and any detached or damaged components until our team has reviewed the claim and explained the next steps.

05 — Submitting a Warranty Claim

For warranty assistance, contact WAVEFAFBLE customer support at service@wavefafble.com.

Include your order number, a description of the issue, relevant photographs, and video evidence where reasonably helpful.

Our team will review the information supplied and determine whether the reported problem falls within the warranty conditions.

Reasonable verification may be required before a replacement, store credit, refund, repair assistance, or another resolution is approved.

06 — Replacement Arrangements

Following approval of a warranty claim, WAVEFAFBLE may provide a replacement product or another appropriate solution, depending on availability and the circumstances.

If the original ring, earrings, size, color, finish, design, or variation is no longer available, we may offer:

• A similar item of comparable type and value

• Store credit

• Another reasonable resolution suited to the claim

Replacement items remain subject to the applicable warranty conditions associated with the replacement product.

07 — Refunds Following Warranty Approval

Approval of a warranty claim does not automatically entitle the customer to a full refund.

Refund eligibility depends on factors including:

• The nature of the defect

• The condition of the product

• The circumstances of the claim

• Applicable law

• Relevant store policies

• The terms of our Return & Refund Policy

Where a refund is approved, it will generally be issued to the original payment method.

The time required for the funds to appear may depend on your bank, card issuer, payment provider, payment processor, and the payment method originally used.

WAVEFAFBLE does not control the processing schedules of independent financial institutions.

08 — Warranty Claims & Return Requests

This limited warranty is separate from the rights and procedures outlined in our Return & Refund Policy.

Warranty coverage primarily concerns eligible manufacturing defects, material defects, workmanship problems, construction faults, and certain qualifying product failures.

Requests based on non-defect reasons are generally handled under the Return & Refund Policy. These reasons may include:

• A change of mind

• Personal preference

• An unsuitable style

• A different color or finish preference

• Ring-size or fit preference

• Other concerns unrelated to a defect

If the warranty period has expired, please consult the Return & Refund Policy to determine whether another return option is available.

09 — Damage During Transportation

Please notify our customer support team if the shipping parcel or the jewelry itself appears damaged upon delivery.

We may request photographs showing:

• The outer parcel

• The shipping label

• The damaged WAVEFAFBLE product

• The internal protective packaging

• Damaged components alongside their packaging

Keep the packaging and shipping materials until the matter has been reviewed. These materials may help establish whether the damage occurred during transportation.

10 — Caring for WAVEFAFBLE Jewelry

Appropriate care may help maintain the appearance, finish, construction, and usable life of rings, earrings, and other jewelry pieces.

We recommend:

• Handling jewelry and delicate settings gently

• Avoiding unnecessary bending or stretching

• Keeping jewelry away from sharp objects

• Minimizing excessive friction

• Following product-specific care instructions where available

• Avoiding contact with harsh chemicals

• Avoiding abrasive cleaners and cleaning tools

• Allowing damp items to dry fully before storage

• Avoiding high heat unless specifically permitted

• Storing jewelry in a clean, dry environment

• Avoiding prolonged pressure that could deform ring bands, earring posts, or decorative details

• Avoiding unauthorized repair methods

• Checking settings, attachment points, earring backs, and closures periodically

• Cleaning gently with methods suitable for the specific material and finish

Some jewelry materials and finishes may develop minor surface changes through normal use. These changes do not necessarily indicate a manufacturing defect.

11 — Consumer Rights

This limited warranty supplements any rights available under applicable consumer protection laws and our separate Return & Refund Policy.

Nothing in this warranty is intended to remove, limit, or waive a legal right that cannot lawfully be excluded.

Where mandatory consumer protection requirements provide additional rights or remedies, those statutory protections continue to apply.

12 — Contact WAVEFAFBLE

For questions about product quality, warranty eligibility, damaged rings or earrings, defective settings or closures, missing components, or an existing claim, please contact our customer support team.

Customer Support Email: service@wavefafble.com

We aim to respond to customer support inquiries within 24–48 hours.