Returns, Exchanges & Refunds

At WAVEFAFBLE, we want you to shop for jewelry with confidence. Our collection focuses on gold and silver rings, alongside earrings and other selected jewelry pieces.

The following policy describes how we handle return requests, exchanges, refunds, order cancellations, and items that arrive damaged, defective, incorrect, or incomplete.

1. Starting a Return

You may request a return for an eligible item within 30 days of the date your order is confirmed as delivered.

To begin, email service@wavefafble.com. Our customer support team will review your request, assess eligibility, and provide instructions together with the authorized return address.

Please obtain approval before sending anything back. Items returned without authorization or sent to an address not supplied by our team may experience delays, be declined, or be impossible to process.

We may ask for proof of purchase, such as your order number or order confirmation.

The registered company address is not a return address unless our support team specifically instructs you to use it. The appropriate return location can vary according to the product, fulfillment facility, customer destination, warehouse arrangements, logistics requirements, and reason for the return.

2. Returning an Item Because of Personal Preference

Unless an item is damaged, defective, incorrect, or incomplete, or applicable consumer law provides otherwise, preference-based returns should generally meet the following conditions:

• The item is unused or remains in like-new condition.

• There is no visible wear or customer-caused damage.

• The jewelry is free from scratches, stains, dents, bending, or other damage caused after delivery.

• It has not been altered, modified, or repaired without authorization.

• All originally supplied parts, accessories, and decorative elements are included.

• Product inserts and care information are returned where applicable.

• Original protective packaging is included whenever reasonably possible.

Rings, earrings, decorative details, settings, posts, backs, and other delicate components should be protected carefully during return transportation.

Returned items may need to be inspected before a refund can be approved.

If the Packaging Has Been Opened or the Jewelry Has Been Tried On

Opening the packaging does not automatically prevent a return.

Where the law allows, we may inspect preference-based returns that have been opened, handled, tried on, or used. Items should not show signs of excessive wear, improper use, customer-caused damage, unsuitable cleaning, unauthorized repairs or alterations, missing components, improper storage, bending, or other damage occurring after delivery.

For jewelry subject to hygiene considerations, return eligibility may depend on the extent to which it has been worn or used. Any product-specific restriction remains subject to applicable law and the information disclosed before purchase.

Where legally permitted, a refund may be reduced if handling beyond what was reasonably necessary to inspect the item has measurably reduced its value.

3. Items That May Not Qualify for Preference-Based Returns

Subject to applicable law, exclusions may apply to:

• Personalized or custom-made jewelry.

• Gift cards.

• Items clearly identified as final sale.

• Hygiene-sensitive items where the relevant restriction was disclosed before purchase.

• Products damaged through misuse or improper handling.

• Jewelry altered or repaired without authorization.

• Items missing important components because of customer handling.

• Products identified as non-returnable before purchase.

Product-specific exclusions will be stated on the relevant product page or communicated before return approval. Restrictions requiring disclosure before purchase remain subject to that requirement.

These exclusions do not limit statutory consumer rights that cannot legally be excluded.

4. Problems With a Delivered Order

Please examine your WAVEFAFBLE order as soon as reasonably possible after it arrives. Check the jewelry itself as well as any supplied accessories or components.

For rings and earrings, relevant areas may include decorative elements, settings, earring posts, backs, closures, and other construction details.

Contact us promptly if your order contains an item that is:

• Broken, damaged, or defective.

• Different from the product or variation ordered.

• Incomplete or missing an accessory.

• Missing a decorative element or another supplied component.

To assess the issue, we may request your order number, product name, clear photographs of the item, photographs of the inner and outer packaging, and an image of the shipping label. A short video may also be helpful when the problem is easier to demonstrate visually.

Photographs or videos can be particularly useful for loose settings, detached decorative details, damaged closures, bent posts, missing earring backs, broken components, deformation, or other construction-related concerns.

After reviewing the information, we will explain the appropriate next steps based on the circumstances, this policy, and applicable consumer law.

Checks Our Team May Suggest

Before arranging a return, our support team may recommend reasonable checks appropriate to the product. These may include:

• Reviewing the supplied care instructions.

• Checking whether detachable components are correctly secured.

• Confirming that an earring back or closure is positioned correctly.

• Reviewing ring sizing or product dimension information.

• Checking whether packaging has temporarily displaced a movable component.

If the jewelry appears structurally damaged, defective, or unsuitable for normal wear, we may request photographs or further details. You are not required to continue wearing an item that appears damaged or unsuitable for use.

5. Shipping Charges and Return Costs

Preference-Based Returns

Where permitted by law, customers are generally responsible for return shipping when the reason is unrelated to an error by WAVEFAFBLE.

Examples include changing your mind, selecting an unsuitable ring size, choosing the wrong color or style, no longer wanting the item, or deciding that the jewelry does not match your personal preferences.

Damaged, Defective, Incorrect, or Incomplete Items

If we confirm that an item was damaged during delivery, is defective, was incorrectly supplied, is incomplete, or otherwise qualifies for seller-paid return shipping under applicable law, we will provide the relevant instructions.

Please wait for those instructions before returning the item. Do not independently arrange unusually expensive return services.

Original Delivery Fees

Original shipping charges are generally not refundable for preference-based returns unless:

• WAVEFAFBLE agrees otherwise.

• The return results from an error on our part.

• The item arrived damaged or defective.

• An incorrect product was supplied.

• Applicable law requires reimbursement.

6. Preparing Your Return Shipment

Please pack returned jewelry securely to help prevent damage in transit.

Whenever reasonably possible, include everything supplied with the original purchase, including:

• The main jewelry item.

• Decorative elements and detachable accessories.

• Earring backs, closures, or other fastening components.

• Product inserts and care information.

• Protective materials and original product packaging.

• Any other included parts or accessories.

Protect rings, earrings, and delicate components against scratching, snagging, crushing, excessive movement, moisture, staining, bending, deformation, and friction during transportation.

For preference-based returns, the customer is responsible for ensuring that the item is appropriately packaged before shipment.

Returning From Another Country

International returns may involve shipping charges, customs procedures, carrier rules, required documentation, and longer transit times. Jewelry and its delicate components should be packed carefully for international transportation.

Contact WAVEFAFBLE before arranging an international return.

Except where liability cannot legally be excluded, we are not responsible for unnecessary customs charges, extra shipping costs, or other expenses resulting from a return sent without following our support team’s instructions.

7. Inspection and Refund Assessment

Once an item arrives at the authorized return location, it may be inspected to verify:

• Its identity and eligibility for return.

• The stated reason for the return.

• Its overall condition.

• Whether all supplied accessories and components are present.

• The condition of the jewelry surface and structure.

• The condition of settings and decorative details.

• The condition of earring posts, backs, closures, and other applicable components.

Approval to send an item back does not mean that a refund has already been approved. The final decision may be made after receipt and inspection.

Missing Components or Reduced Product Value

Where legally permitted, a reasonable refund reduction may apply if an item is returned without originally supplied components. These may include decorative elements, detachable ornaments, earring backs, fastening components, accessories, product inserts, care information, protective packaging, or other included parts.

A deduction may also be considered where value has been reduced by:

• Excessive use or visible wear.

• Customer-caused scratches, bending, breakage, or staining.

• Improper cleaning or handling.

• Unauthorized repairs or alterations.

• Damage occurring after delivery.

• Missing accessories or components.

Any adjustment will be assessed individually, taking account of the product’s condition, the circumstances of the return, and applicable legal requirements.

8. Receiving an Approved Refund

Following inspection and approval, refunds are generally issued to the original payment method.

Once WAVEFAFBLE submits a refund, your bank, card issuer, payment processor, payment provider, or another financial institution may need additional time to post it to your account.

Processing schedules vary between providers and are outside our direct control.

9. Requesting an Exchange

Exchanges depend on available inventory. Our jewelry may be offered in different sizes, colors, finishes, textures, patterns, designs, styles, or other variations, and availability can change.

The exact replacement you request may therefore be unavailable.

If we cannot arrange a direct exchange, the practical alternative may be to:

1. Request a return for the eligible item.

2. Follow the authorized return procedure.

3. Place a separate order for your preferred size, style, color, or variation.

Please contact our support team before sending an item back for an exchange.

10. Cancelling an Order

If you would like to cancel a purchase, email service@wavefafble.com as soon as possible after placing the order.

We will make reasonable efforts to accommodate your request before fulfillment begins. Cancellation may no longer be possible once the order has entered processing, picking, packing, protective packaging, fulfillment, shipment preparation, or dispatch.

If your order has already shipped, you may need to receive it and then follow the applicable return procedure.

For an order successfully cancelled after payment has been processed, the applicable refund will generally be issued to the original payment method or another method permitted by the relevant payment provider. Your financial institution may require additional time before the refund appears.

11. Refused or Unclaimed Shipments

Refusing delivery does not automatically entitle an order to a full refund.

If a parcel is refused, remains unclaimed, or is returned to the sender, contact WAVEFAFBLE so we can review the delivery status, carrier charges, condition of the parcel and product, return eligibility, and other relevant circumstances.

Where permitted by law, reasonable shipping or return expenses may be deducted from a preference-based refund if those costs resulted from refusing or failing to accept an otherwise valid delivery.

12. Your Statutory Consumer Rights

This policy applies alongside statutory consumer protections and does not replace them.

Depending on your country, state, province, or region, additional rights may apply to defective or nonconforming goods, damaged products, repairs, replacements, returns, refunds, cancellations, and withdrawal from a purchase.

Nothing in this policy waives, removes, or restricts rights that cannot legally be excluded. If mandatory consumer law provides greater protection than the terms described here, those legal rights continue to apply.

13. Customer Support and Company Information

For help with a return, exchange, refund, cancellation, damaged or defective jewelry, an incorrect item, or an incomplete order, contact service@wavefafble.com.

Please include your order number and the email address used at checkout. For issues involving rings, earrings, settings, decorative details, posts, backs, closures, or other jewelry components, include clear photographs of the item and its packaging.

For your security, do not email complete card numbers, CVV codes, banking passwords, or other sensitive account credentials.

Information	Details
Brand	WAVEFAFBLE
Website	wavefafble.com
Legal Entity	Zhengzhou Weiyang Information Technology Co., Ltd.
Registered Address	Unit 1003, 10th Floor, Block B, Building 1, No. 873 Hanghai East Road, Guancheng Hui District, Zhengzhou City, Henan Province
Customer Support	service@wavefafble.com

wavefafble.com is operated by Zhengzhou Weiyang Information Technology Co., Ltd.