Shipping & Delivery

At WAVEFAFBLE, we aim to provide clear information throughout the journey from order confirmation to delivery. Our collection focuses on gold and silver rings, alongside earrings and other selected jewelry pieces.

This policy explains how we prepare and ship purchases, calculate delivery charges, provide tracking updates, and assist with shipping-related concerns.

1. Processing and Delivery Estimates

The time required to receive an order consists of two separate stages:

Stage	Estimated Time
Order preparation	1–3 business days after successful payment confirmation
Transportation after dispatch	Approximately 7–20 business days

Weekends and public holidays are excluded from the order-processing period. The estimated transportation period begins after dispatch and does not include the initial preparation time.

Processing may take longer during seasonal shopping peaks, promotional campaigns, major sales, public holidays, or periods of unusually high order volume.

Once an order has reached fulfillment, packaging, or another advanced processing stage, cancellation or changes may no longer be possible.

After the parcel has been prepared and handed over for shipment, we will normally send a shipping confirmation email when tracking information is available.

Delivery estimates are not guaranteed arrival dates. Actual transit times may be affected by the destination, carrier availability, customs clearance, local delivery conditions, holidays, seasonal shipping demand, severe weather, carrier backlogs, unexpected transportation disruptions, and other circumstances beyond reasonable control.

2. Shipping Fees at Checkout

Shipping charges for purchases through wavefafble.com are calculated during checkout.

The amount may vary according to:

• The delivery destination and selected shipping method.

• Parcel weight and dimensions.

• The number and type of jewelry items purchased.

• Available logistics services.

Our logistics systems and participating delivery providers may calculate rates using the details of your order.

Applicable shipping fees and any taxes collected at checkout will be displayed before you complete your purchase.

3. Confirming Your Delivery Details

Please review all shipping information carefully before submitting an order. Customers are responsible for confirming that the details entered at checkout are accurate and current.

Check the recipient’s full name, telephone number, street address, apartment or unit number, city, state or province, postal code, and country.

Incorrect, incomplete, or outdated information may cause delivery delays, unsuccessful delivery attempts, return to sender, parcel loss, or additional shipping expenses.

If a shipment is returned because the supplied address was incorrect or incomplete, an additional shipping charge may apply before it can be dispatched again.

Where inaccurate customer-provided shipping details affect delivery, the remedies available from WAVEFAFBLE may be limited, subject to applicable law.

4. Preparing Jewelry for Shipment

We take reasonable care when preparing WAVEFAFBLE products for transportation.

Rings, earrings, settings, decorative details, posts, backs, and other jewelry components can be affected by pressure, moisture, friction, or improper handling. Packaging methods may therefore differ according to the item.

Preparation may involve protective wrapping, inner cushioning, product bags or boxes, additional protective layers, secure parcel sealing, and checks of the product’s condition before dispatch.

These measures are intended to reduce the risk of scratching, crushing, snagging, staining, deformation, or other damage during transportation.

When your order arrives, examine both the outer parcel and the contents for visible damage or signs of unusual handling. If the packaging appears damaged, photograph it before opening whenever reasonably possible and keep it until any related issue has been resolved.

5. Following Your Shipment

When available, tracking details will normally appear in your shipping confirmation email. You can use those details through the carrier’s supported tracking service.

Tracking may not update immediately after dispatch. The first recorded event can take time to appear, depending on the carrier, destination, and logistics network.

A temporary interval between tracking scans does not necessarily indicate that the parcel has stopped moving.

When Transportation Takes Longer Than Expected

Although our logistics providers aim to deliver within the estimated timeframe, delays can occur because of:

• Carrier disruptions or service backlogs.

• Customs inspections or clearance delays.

• Extreme weather or holiday interruptions.

• Local strikes or restricted delivery areas.

• Difficulty locating an address.

• Road closures or traffic disruption.

• Incorrect shipping information.

• Other events beyond reasonable control.

If your order significantly exceeds the estimated 7–20 business day transit period, contact our customer support team. Where appropriate, we may examine the available tracking records and communicate with the relevant logistics provider.

6. International Customs and Import Requirements

Orders crossing international borders may be subject to requirements or charges imposed by the destination’s customs or tax authorities.

These may include import duties, import taxes, customs clearance fees, tariffs, local government charges, and other import-related costs.

Unless checkout information states otherwise or applicable law requires a different arrangement, customers are generally responsible for destination-specific duties, taxes, and import charges.

If you are unsure whether these charges may apply, consider contacting your local customs authority before ordering.

Customs inspections and clearance procedures may also extend delivery times. WAVEFAFBLE does not directly control those procedures.

7. Orders Delivered in Multiple Parcels

An order containing several WAVEFAFBLE items may occasionally be shipped in separate parcels. This may happen when products are prepared at different fulfillment locations or when dividing the shipment supports more efficient delivery.

You may receive multiple tracking numbers, separate carrier notifications, and parcels arriving on different dates.

We will not charge an additional shipping fee solely because we split your order into multiple shipments.

Tracking details will be provided for each parcel where available. If only part of your order has arrived, review all tracking numbers and allow reasonable time for the remaining shipments.

If every listed shipment shows as delivered but an item is still missing, please contact customer support.

8. Inspecting Your Order on Arrival

Please check your parcel and jewelry shortly after delivery.

Look for visible damage to the outer packaging, disturbed or broken seals, missing products, incorrect items, and any noticeable damage to the jewelry. Depending on the piece, relevant concerns may include bent ring bands, damaged settings, loose decorative elements, broken closures, bent earring posts, or missing earring backs.

Where reasonably possible, photograph any visible parcel damage. If the carrier offers the option, you may record the damage when accepting delivery or refuse a severely damaged parcel where appropriate.

If you discover a problem after opening the package, contact us as soon as reasonably possible. We recommend reporting concerns within 48 hours of delivery where possible to help us review them promptly.

Keep the item, packaging, shipping label, and any damaged parts until our team has reviewed the matter and confirms that they are no longer needed.

9. Damaged, Defective, Incorrect, or Incomplete Items

If a WAVEFAFBLE ring, pair of earrings, or another jewelry item arrives damaged, defective, incorrect, or incomplete, please email service@wavefafble.com.

Depending on the circumstances and the applicable store policy, an eligible resolution may include a replacement, an approved refund, or another appropriate solution.

To help us assess the issue, we may request photographs of:

• The outer shipping parcel and shipping label.

• The damaged or incorrect item.

• The inner packaging.

• The product shown together with its packaging.

A short video may be useful for problems involving loose settings, detached decorative pieces, damaged earring posts or backs, broken closures, bent components, or other construction-related concerns.

Please retain the affected product and all related packaging, labels, and damaged components until our support team advises otherwise.

Insufficient supporting information may make it more difficult to verify the concern or submit a claim to the delivery provider.

10. Missing or Significantly Delayed Parcels

If tracking suggests that a package may have been lost in transit, we may work with the relevant carrier to begin an investigation.

Where an investigation is necessary, an applicable replacement or refund may depend on the circumstances and the outcome of the carrier’s review.

Tracking Shows “Delivered,” but You Cannot Find the Parcel

Before contacting us, check possible delivery locations and ask anyone who may have received the package on your behalf.

These checks may include:

• Front doors, entrances, porches, and gates.

• Other areas around your property.

• Mailrooms, mail areas, and secure parcel locations.

• Building reception, concierge desks, or leasing offices.

• Building management and nearby neighbors.

• Household members who may have accepted or moved the parcel.

• The local delivery facility, where appropriate.

You can also contact the carrier directly. It may have additional information about the delivery scan or the precise location where the parcel was left.

If the package remains missing after these checks, contact our customer support team with your order number and tracking information.

11. Customer Support and Store Information

Our team can assist with order updates, tracking, shipping, delivery, returns, and questions about WAVEFAFBLE rings, earrings, or other jewelry.

Customer Support: service@wavefafble.com

Company Information	Details
Brand Name	WAVEFAFBLE
Official Website	wavefafble.com
Legal Entity	Zhengzhou Weiyang Information Technology Co., Ltd.
Registered Address	Unit 1003, 10th Floor, Block B, Building 1, No. 873 Hanghai East Road, Guancheng Hui District, Zhengzhou City, Henan Province
Support Email	service@wavefafble.com

wavefafble.com is owned and operated by Zhengzhou Weiyang Information Technology Co., Ltd.

Zhengzhou Weiyang Information Technology Co., Ltd. manages the WAVEFAFBLE online store, customer support, order coordination, and related e-commerce activities.

Whether you are waiting for a ring, a pair of earrings, or another jewelry piece, we aim to keep the ordering and delivery process clear and straightforward.

Thank you for choosing WAVEFAFBLE.